Privacy policy

Ovalhouse - Privacy Policy

1. Privacy.
Ovalhouse is committed to safeguarding the personal information of all our patrons’ data online.  Please read below to understand how your personal information will be treated and note that this policy may change from time to time. 

2. Personal Information
2.1 The details which you provide about yourself and any information which identifies you (such as your name, address, and email address, telephone number and country of residence) will only be retained by us if you provide this information when using one of the services available on our website. When purchasing tickets you are given the opportunity to opt in to receiving news and information. Your billing address will be kept on the system; if you would prefer for your billing address not to be stored, please contact the box office. We do not retain your card details - card details will only be used for the purpose of handling an individual transaction.
In order to process a transaction, your Personal Information and card details are passed to our secure and compliant third party payment service provider (Yespay).
If you do choose to keep your information stored with us, your personal details will be used for operational purposes such as the processing of on-line bookings and for mailing list subscriptions.
The Personal Information you supply when you opt into join our e-mail list will be used to keep you up-to-date with events and activities produced by Ovalhouse. We will only pass on your email address to another organisation if you opt in to this (in the form of a tick box) at the time of booking.  Each e-mail we send you offers you the opportunity to amend these preferences, or you can ask us to do this, by e-mailing
2.2 If you would like to revise the information provided to us, or amend any of your personal information, you can do so by logging onto the profile that you created when you booked your tickets online, or by e-mailing

3. Use and disclosure of Personal Information
3.1 If you contact us we reserve the right to keep a record of that correspondence and incorporate the information it contains into our database
3.2 If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal information as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.

4. How we protect information
4.1 We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees and approved contractors/developers we may appoint from time to time and who need the information to perform a specific job, are granted access to personally identifiable information.
4.2 In accordance with the payment card industry data security standard (PCI DSS) requirements we review our security systems every 12 months to ensure that the site remains safe and secure for your protection.

5. Surveys and Promotions
From time to time we conduct surveys and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.

6. Correction/Updating Personal Information
There are three ways to correct or update your details.
• Click the unsubscribe link on any email sent to you.
• Log on to your profile and update the information.
• Email the box office on

7. Users Under 18
If you are under 18, please ensure that you obtain your parent/guardian's consent beforehand whenever you provide personal information to the website. Users without such consent are not allowed to provide us with personal information.